Frequently Asked Questions
- How to Grant and remove access to a client for a secondary provider
- I have a new provider and our deduction is 10% - how do I do this in CMS?
- I have entered the wrong payment date for the providers – how do I correct this?
- I have missed line item/s when matching/synching and/or matched the wrong billable.
- My new provider's billing has been declined by ACC with the message - PI-Valid provider id is mandatory for this service code
- My new provider's billing has been declined by ACC with the message - OTH: Provider not registered to provide this service
- My Provider cannot bill for travel time - why not?
- My provider has just advised me that they are now GST registered and one or more pay rounds are affected.
- My provider is billing against the wrong service codes on a shared purchase order - how can I prevent this?
- Non Payment Flowchart - Troubleshooting when a billable appears unpaid.
- Pathways for returning kiritaki
- SCNC1 service code
- SCS Service Schedule 1 December 2024
- Short Term Support to Wellbeing
- Transitioning from Support to Wellbeing Long Term (ISSC) into a Tailored Support to Wellbeing Package B (Sensitive Claims Service)
- Understanding Provider Levels 1-6
- Updating your Recovery Partner list
- What is the difference between Internal and ACC Assigned Provider ID?
- Why won't my invoice submit to ACC?