My new provider's billing has been declined by ACC with the message - PI-Valid provider id is mandatory for this service code

This usually means that they are not set up correctly in their provider profile.  Go to the profile, click edit and check they are marked as ACC ASSIGNED.  Internal is only for admin use if you have admin staff billing SCADMs, or for a cultural advisor who is not registered with ACC. etc.

Provider ID is internal

Internal

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