Why won't my invoice submit to ACC?

COMMON ERRORS

Duplicate invoice number Error Message from ACC

This usually means you may have inadvertently double-clicked when pressing SUBMIT.

Check the invoice status - does it say SENT?  If yes, then the invoice has submitted.

If No, check your ACC portal under INVOICE SUBMISSIONS to see if it has been accepted.

If not received by ACC, contact CMS for further assistance.

Other Errors

This commonly means you have more than 200 lines in the invoice.  Please tick enough lines to get you back under 200, and then REMOVE FROM INVOICE - these lines will drop back into the INVOICE BUILDER for you to create another invoice.  Once you have done that, try submitting again.

NB.  PLEASE IGNORE THE MESSAGE FROM ACC THAT TELLS YOU WHICH LINE IS INCORRECT – IT WILL NOT BE ACCURATE AS THE LINES GET SCRAMBLED WHEN SUBMITTED SO THE LINE THAT IS BEING REPORTED WILL NOT CORRESPOND WITH THE INVOICE LINE IN CMS.

• Accident date in the future or before client was born.
• Hidden spaces before or after claim number.
• Gaps in the claim number - delete gaps, save, resubmit
• Error on the purchase order number – must be 6-10 numbers, no letters
• Accident date pre 1973 (ACC won’t accept this) – change it to 1973 using the same day and month as actual.
• Wrong contract code (if you have mixed psych and ISSC)
• Wrong level on service code - check the level of the service code is correct for the provider.

It is sometimes difficult to work out which line is incorrect – to shortcut this, go to the PO list and see if anything looks out of place, or the list of claim numbers.  You can also go to BILLABLES in the supplier menu on the left, and run a report using the invoice number as the filter.  it may be helpful to export this report into a CSV as it is then really easy to spot errors on the claim numbers

Generally speaking, it is often a new client PO or Claim number that is causing a problem, so check the lines of SCGS OR SCADM first.

This list is not exhaustive.  If you need help, please contact us using the HELP CENTRE or the Help Feature here 

DO NOT DELETE INVOICES UNLESS THERE ARE NO BILLABLES ON THAT INVOICE. 

If you do, the billables within will not drop back into the invoice builder, and you will have to manually locate them and revert them to when they were first created by the provider before you added them to an invoice.

Do also check that your Healthlink Certificate is in date.  Every time you receive a new disk and password, you need to update this in CMS to submit invoices and download payments.  If it is not, the error message will likely mention SSL certificate

Instructions can be found in the help sheets for this process.