Submitting Invoices to ACC
Go to INVOICE BUILDER
Scroll down and you will see all invoices created by all providers If you have more than one contract on the system – ie. Psych and ISSC, you will need to separate the invoices.
To do this, use the field Contract – type in PSA or ISSC and click FILTER and just the one contract type will show in the invoices below.
Once you are ready to create the invoice, tick the box next to Provider ID and this will select every billable in the list.
Click CREATE NEW INVOICE.
ACC will reject an invoice that is more than 200 lines
Go to INVOICES
Click SUBMIT INVOICE
If there are any errors, you will need to correct them before attempting to resubmit.
SEE BELOW FOR TROUBLE SHOOTING COMMON ERRORS
NB. PLEASE IGNORE THE MESSAGE FROM ACC THAT TELLS YOU WHICH LINE IS INCORRECT – IT WILL NOT BE ACCURATE AS THE LINES GET SCRAMBLED WHEN SUBMITTED SO THE LINE THAT IS BEING REPORTED WILL NOT CORRESPOND WITH THE INVOICE LINE IN CMS.
Any error messages that are Error 500-510 are ACC server errors - wait 20 minutes and try again.
The Error message below indicates it is a Healthlink Certificate error - have you received a new Healthlink Certificate? It will need installing in CMS under SYSTEM DASHBOARD-SETTINGS-HEALTHLINK CERTIFICATE
This indicates that the ACC server has recieved this invoice twice - more than likely due a double-click when hitting the SUBMIT button.
To check, go to your ACC portal and confirm that the invoice has been received. The status of the invoice will usually show as SENT as below.
This error indicates that the Provider Indicated in the error message is currently on hold with ACC - check with your provider if they have recently changed any details with ACC - email address, phone number, street address - it will require contact with ACC to confirm change of details.
This error message is to do with the accident date entered on the client file. To locate which client is affected, go to CLAIMS, and using the header Accident Date click until the order changes to the most recent date - the future dated client will be at the top of the list.
