I have recently added a purchase order but my provider is unable to bill against it. Why is this?

Check the following:

• Is the date range valid?  Have you transposed dates eg. 01/06/0221 instead of 01/06/2021?
• Have you used the correct contract type when entering the PO - you should have ISSC, PSA, CPSA etc. depending on the contract for the PO and it should always appear in capitals.   If you have not correctly specified the contract that the codes should be drawn from, the system cannot find the codes when your provider tries to bill.
• Click edit line items and ensure that the service codes are all in CAPITALS - if they are in lower case they have not been correctly added to the PO and you will need to edit.
• Have you got more than one line of the same service code on the PO?  This will create problems and the provider will get an error message as below.  When you receive the first Wellbeing PO after a Supported Assessment, this will have 2 x SCWP and 2 x SCSW and be for approx 3-4 months.  After the wellbeing plan has been received by ACC, they will issue another PO for 12 months wellbeing with the same PO number.  It is best to create a new PO with the new set of dates.  If ACC are showing the original set of hours on the new PO (2 x SCWP & 4 x SCSW) do not add them to the new PO you are creating.  They are already on the earlier PO and should not be repeated.
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